Last updated: 20 October 2026

These terms apply to transfers, chauffeur service by the hour and day trips booked with AFA Transfer, operated by SIA "AR TRANCE" (reg. no. 40103305507, VAT LV40103305507, "Erdmaņi", Dzūkstes pag., Tukuma nov., LV-3147, Latvia), a licensed passenger carrier. Contact: info@afatransfer.lv, +371 28 348 000.

Booking

You can book on our website, in the AFA Transfer app, by e-mail, WhatsApp or phone. A booking is confirmed when you receive a written confirmation by e-mail or message.
Please check the details (date, time, addresses, flight number, number of passengers and luggage) and tell us at once if anything is wrong.
We may decline a booking, for example if no suitable car is available. Anything already paid is then refunded in full.

Prices and payment

Prices are in euros, fixed per vehicle (not per person) and include VAT, the driver, fuel, road charges and parking at pickup. There are no hidden charges and no surge pricing.
Payment is made online by card, Apple Pay or Google Pay through Stripe, or by invoice for agreed company bookings.
Changes to the route, extra stops or extra time requested during the trip may be charged additionally.
Latvia - Poland: we drive between Latvia and Poland in either direction (for example Riga - Warsaw), not within Poland. The Sprinter is not available for Poland. International trips to and from Lithuania, Estonia and Poland carry 0% VAT.

Changes to a booking

Please ask for changes to the date, time, address or car at least 12 hours before pickup - using the link in your confirmation e-mail, in the app or by contacting us. We make the change whenever a car is available.
If the change makes the trip longer or needs a larger car, the new price is agreed with you before the change is confirmed.

Cancellation and refunds

Transfers and chauffeur by the hour: free cancellation up to 24 hours before pickup with a 100% refund. Later cancellations are not refunded.
Day trips: free cancellation up to 36 hours before pickup with a 100% refund. Later cancellations are not refunded.
Refunds go back to the card used for payment; depending on the bank it takes 5-10 days.
If we have to cancel, you receive a full refund.

Details: see our Cancellation Policy.

Waiting time and no-show

Airport pickups: the driver tracks your flight and waits 60 minutes free of charge after landing. Please contact the driver or us if you are delayed at passport control or baggage claim.
Other pickups: the driver waits 25 minutes free of charge after the booked time.
After the free waiting time, further waiting may be charged at the hourly rate of the booked car class, if you agree to it.
No-show: if the passenger does not come within the free waiting time and cannot be reached by phone or message, the trip counts as used and the price is not refunded.

Passengers, luggage and pets

The number of passengers and suitcases must not exceed the capacity of the booked car class. One suitcase and one piece of hand luggage per passenger is standard; please tell us about skis, bicycles, wheelchairs or other large items when booking.
Child seats are provided free of charge on request at booking. Children must travel in a suitable child seat as required by Latvian law.
Seat belts must be worn wherever fitted.
Small pets travel in a carrier if you tell us when booking. Assistance dogs are always welcome.
Smoking (including e-cigarettes) and behaviour that endangers safety are not allowed in the vehicle. The driver may refuse to carry a passenger who is a danger to themselves or others; in that case the price is not refunded.
Damage or excessive cleaning caused by passengers may be charged at actual cost.

Insurance

All our vehicles have the compulsory motor third-party liability insurance (OCTA) required in Latvia and the EU, which also covers passengers. Proof is available on request.

Delays and liability

We plan every trip with time to spare, but we are not responsible for delays caused by traffic, weather, road closures, border controls or other circumstances beyond our control, or for missed flights or connections as a result.
We are liable for direct damage caused by our fault, to the extent provided by Latvian law.
Please keep valuables with you; we are not responsible for items left in the vehicle, although we will help to return them.

Force majeure

We are not liable if a trip cannot take place because of events beyond our control, such as extreme weather, natural disasters, strikes, closed borders or decisions of the authorities. We let you know as early as possible and offer a new time or a full refund.

Complaints

Write to info@afatransfer.lv within 14 days after the trip. We reply within 10 working days. If you are a consumer and we cannot agree, you can contact the Consumer Rights Protection Centre of Latvia (PTAC, www.ptac.gov.lv).

Law

These terms are governed by the laws of the Republic of Latvia, and disputes are settled by the courts of Latvia. This does not take away any rights you have as a consumer under the law of your country. Personal data is handled as described in our Privacy Policy.

Terms and Conditions