Last updated: 20 October 2026

Short version: cancel in time and you get all your money back. The deadline depends on the service.

Service	Free cancellation	Later
Airport and city transfers	Up to 24 hours before pickup, 100% refund	No refund
Chauffeur by the hour	Up to 24 hours before pickup, 100% refund	No refund
Day trips and tours	Up to 36 hours before pickup, 100% refund	No refund

How to cancel

In the AFA Transfer app: My trips → the booking → Cancel. The refund starts at once.
Or write to info@afatransfer.lv, WhatsApp or call +371 28 348 000, with your booking number.

The time that counts is when your cancellation reaches us, compared with the pickup time in your booking (Riga time).

Refunds

The money goes back to the card or wallet (Apple Pay, Google Pay) you paid with.
Depending on your bank it shows on your account in 5-10 days.
If we have to cancel, or a trip cannot take place because of events beyond anyone's control (force majeure), you always get a full refund or a new time.

No-show

If the passenger does not come within the free waiting time (60 minutes after landing at the airport, 25 minutes elsewhere) and cannot be reached, the trip counts as used and is not refunded.

Changes instead of cancelling

Need a different time, date or address? Please tell us at least 12 hours before pickup - use the link in your confirmation e-mail, the app or contact us. We change it whenever a car is available.

Flights

We follow your flight, so a delay does not need a new booking. If your flight is cancelled or moved to another day, tell us as soon as you know and we move or cancel the transfer.

Company, hotel and partner bookings

Bookings paid by invoice follow the terms agreed with the company or hotel. Bookings made through a partner website follow that partner's terms.